10 July 2020
Solicitors have a duty to provide a good standard of service, as we set out in our mandatory Principles and as set out in the Legal Services Act. Complaints are an important indicator of service quality. We ask firms to report annually to us on the number of complaints:
30 June 2020
The Bridge Group – research experts on diversity and social equality – independent report into the diversity implications of the Solicitors Qualifying Examination.
17 June 2020
This report provides a headline summary of the Legal Access Challenge - what we did, how it went, what we learnt and next steps.
20 March 2020
How we have delivered a significant programme of work on equality, diversity and inclusion (EDI) over the last five years.
12 March 2020
This work sets out disability inclusive measures that law firms can put in place for employees, clients and others they deal with in the course of their work.
13 January 2020
This report concerns our quality assurance activity in relation to education and training. Unless otherwise stated, it relates to the period 1 September 2017 to 31 August 2018.
28 October 2019
Our annual Risk Outlook sets out what we think are the risks and the challenges faced by solicitors and law firms.
2 December 2019
The primary object of the Compensation Fund (the Fund) is to replace money which a defaulting practitioner or a defaulting practitioner's employee or manager has misappropriated or otherwise failed to account for.
28 October 2019
Review: On 28 March 2019, we called in 400 firms' anti-money laundering firm risk assessments. All firms had declared to us that they were offering services within scope of the money laundering regulations.
